New Patients ::: 24 hour Emergency Vet Services – Valley Veterinary Specialists

NEW PATIENTS: Frequently Asked Questions

1. Do I Need an Appointment?

Yes, VSV accepts routine referrals by appointment only. Appointments are available from 9am to 6pm Monday thru Friday and most Saturdays.

2. What Should I do if My Pet has an Emergency Medical Problem?

If your pet is experiencing a serious medical emergency, call your family veterinarian for instructions. If you cannot reach him/her, bring your pet immediately to VSV. Doctors are always on premises for emergency care.

3. What Should I Bring to the Appointment?

Please bring your pet and someone familiar with his or her medical history. Bring a complete set of your pet's medical records, including laboratory test results, original x-rays and ultrasounds performed by your family veterinarian. Bring all of your pet's current medications and nutritional supplements in their original, labeled bottles.

4. What Should I Expect During My First Visit?

During your pet's initial visit, you will meet one of our doctors who will take a detailed medical history and perform a comprehensive physical examination. The doctor will review your pet's previous records along with his or her findings, and discuss a treatment plan with you.

5. Will My Pet Need to Stay at VSV?

Most diagnostic tests can be completed within a few hours of your appointment. Others involving sedation or anesthesia may require your pet to stay overnight. If your pet is very ill, or needs surgery, he or she may require hospitalization in our 24 hour intensive care unit.

6. Is My Pet Alone at Night and Can I Visit?

Our 24 hour intensive care unit is staffed by doctors and nurses around the clock to provide continuous care for your pet. We encourage visiting while your pet is in our care. Please call to let us know when you'd like to come.

7. Will I Receive an Estimate?

After the doctor has finished examining your pet and has outlined a plan with you, a detailed estimate will be presented. If your pet is to be hospitalized you will be updated regularly on your pet's bill. Feel free to ask us for an update at any time. A deposit will be required prior to the start of treatment.